Booking and ballot information
Please note that from 2 April 2013 reservations will be accepted for Rottnest Island Authority accommodation 18 months ahead of the month of arrival.
TERMS & CONDITIONS
You’ve made a booking and unfortunately you’re not able to come to Rottnest Island anymore? Please see below for a full details of our terms and conditions as well as the cancellation policy.
Please be aware that cancellations and modifications either in part or in full, will incur a cancellation fee dependant on the amount of notice you provide and the product and services booked.
All cancellations and administrative charges will be deducted from the total amount that you have paid for your booking. The remainder will be refunded to the credit card used to make the original booking or posted out to the registered guest in the form of a cheque.
The following is an outline of booking cancellation provisions applicable to Rottnest Island Authority’s (RIA) accommodation, rental mooring and bike bookings:
ACCOMMODATION CANCELLATIONS & MODIFICATIONS
a) All cancellations must be made via a written notification or email, unless you are making a cancellation in person, in which case appropriate identification will be required.
b) Where the booking dates are changed between 3-14 days prior to arrival standard cancellation fees apply. Any change to a booking less than 48 hours prior to arrival will result in full cancellation fee. If booking dates are changed more than 14 nights prior to arrival and the value of the booking is reduced standard cancellation fees will apply.
c) During ballot periods, shortening of a booking or changes to the key holder's name are not permitted.
d) For cancellations made in part or in full more than 14 days after making a booking and:
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More than 14 nights prior to arrival: 50% of the cost of one night of the stay will be retained (cost based on first night of stay);
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3 – 14 nights prior to arrival: the cost of the first night of the stay will be retained;
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Less than 48 hours prior to 2pm check-in time: full payment will be retained;
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Leavers period bookings: no refund given.
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Notice of cancellation in peak period times and group bookings is required in writing.
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Ballot Bookings: Additional terms and conditions apply during ballot periods. Full details will be available at the time of application.
RENTAL MOORING CANCELLATIONS & MODIFICATIONS
a) Cancellation notice of more than 48hrs will incur a $15.00 fee.
b) Notice of less than 48hrs; 50% of the rent fee of the facility booked will be retained.
c) Any change to a booking once payment has been made will incur administration fees of $15.00.
Please Note: Cancellation fees can be waived on application due to weather conditions, of a strong wind warning or greater, has been issued by the Bureau of Meteorology for the waters surrounding Rottnest Island during the rental period.
BIKE HIRE CANCELLATION
a) Cancellations made more than 7 days prior to bike pick up will be fully refunded.
b) Cancellations made 3-7 days prior to pick up will incur a $13.50 fee.
c) Cancellations of 2 days or less, prior to pick up: full payment will be retained.
If you wish to proceed with the cancellation of your booking please email your booking number, your full name, and contact phone number, arrival and departure dates to reservations@rottnestisland.com.
KEY HOLDER NAME CHANGES
a) Written confirmation of the change of registered guest must be supplied from the original key holder within 24 hours of arrival date.
b) Changes to key holder details such as address or contact numbers will not incur any fee.
c) We are unable to make any key holder alterations for the ballot periods.
CREDIT CARD SURETY
It is a condition of tenancy that the occupant provides a valid credit card pre-authorisation to the RIA and agrees to allow any cost for which they are liable under the tenancy, to be levied against this credit.
SECURITY DEPOSITS
Security deposits are required during certain periods; you will be advised of this at your time of booking.
RELOCATION
Under exceptional circumstances, the RIA reserves the right to relocate a booking to a house of similar type.
For Luggage Information, please see
Luggage & Arrival Information BALLOT INFORMATION
The Rottnest Island ballot system for accommodation covers only seven weeks of the year and allows everyone an equal chance of reserving holiday units during the most popular periods.
During the summer school holidays after Christmas and the Easter school holidays, accommodation is only available for set periods and must be reserved through the Rottnest Island ballot system. The second term (July) and the third term (September) holidays are not subject to a ballot.
The opening dates for the Rottnest Island ballot for accommodation are as follows:
Please refer to the Department of Education and Training website for school term dates.
The allocation of accommodation within the ballot periods is through an automatic and completely random process. International auditors Stantons International have audited recent ballots in order to ensure the transparency of the process.
BALLOT PROCESS
Only one ballot application per household can be lodged and duplicate applications will be cancelled. To maximise your chance of obtaining a suitable allocation, we recommend you read and understand the application, complete the ballot in full and submit it by the closing date.
Individuals who require mobility-impaired accommodation need to lodge their Rottnest Island accommodation ballot application in the normal way and also provide a letter advising the special facilities they require. This information must also be received by the closing date.
Please click here to make a booking online outside the ballot period.
For further information please contact:
Central Reservations reservations@rottnestisland.com Phone (08) 9432 9111 WA Country and Interstate Callers 1800 111 111 International Callers + 61 8 9432 9111