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Rottnest Island

ARRIVAL INFORMATION

We look forward to welcoming you to Rottnest Island and hope the following information will assist to make your holiday carefree. 

Getting to Rottnest Island in Western Australia (WA) is easy, with various transport options close to the State’s capital, Perth; you can take a ferry, plane or your own boat.  

Travel to for Rottnest Island.

Accommodation Information

'Information Packs' are no longer posted out when you make a booking. Everything that you need to know about your stay on Rottnest Island can be found on our website or through the Visitor Centre on the Island.

Check-in

Rottnest Island check-in time is from 2pm with keys available from the Visitor Centre, which is found at the Island end of the main jetty.

If you wish to leave a mobile phone number at the Visitor Centre when you reach the Island, staff will send an SMS message if your unit is ready for check in before 2pm. Check-in must be completed by the person whose name is on the booking or a resident from the same address provided at the time of booking and suitable ID will be requested.

Check out is 9am

If you are staying at the Camping Ground please check in at the Visitor Centre and collect your sticker that should be attached to your tent to confirm your site. 

Linen & Hire Equipment

Please remember that linen is not supplied to the Caroline Thomson cabins, Governors Circle or Kingstown dormitories. You may hire linen for this accommodation by contacting Central Reservations.

Requests for additional hire items or king beds need to be made 24 hours in advance of your arrival, to Central Reservations.

How do I find my accommodation?

To locate your Island accommodation please refer to our Accommodation Maps.

All accommodation is easily accessible either by leisurely stroll, bike or short bus ride. Please check with the Visitor Centre on arrival if you have any questions about locating your Rottnest home.

Central Reservations (08) 9432 9111
Visitor Centre (08) 9372 9730

Luggage Information

Luggage by Ferry

Transfers across to Rottnest Island can be booked through one of the two ferry operators. The ferry operators will provide luggage labels that will include both your onward and return information.

Your chosen ferry operator will produce your luggage labels with all your accommodation and travel details printed on them for both your travel to and from the Island.

Bookings made with at least 7 days advance notice of travel will have your luggage labels posted to you within Western Australia. If you make your booking with less than 7 days notice of your travel date luggage labels will need to be collected from your ferry operator at the terminal prior to your departure and a surcharge will be applied.

If your return date changes during your stay, as long as you advise your ferry operator and your destination does not change, your return labels are still valid. Alternatively replacement labels can be obtained from the Visitor Centre on the island.

Luggage Label and Ferry Enquiries

For more information regarding luggage:

Rottnest Express
www.rottnestexpress.com.au/luggage
Ph 1300 467 688

Rottnest Fast Ferries
www.rottnestfastferries.com.au/need-to-know-before-you-go
Ph +61 8 9246 1039

Luggage Weight Restrictions

Please be aware that to comply with health and safety regulations size and weight restrictions apply to your luggage.

  • Each bag with handles - maximum 22 kilograms
  • Each cardboard box - maximum 10 kilograms
  • Each luggage item must not exceed 500mm x 800mm in dimension
  • No 'piggy-backing' of baggage items is allowed, for example, attaching a sleeping bag to a suitcase. 

Hand Luggage 

  • Hand luggage should be carried aboard the ferry as luggage placed in crates is transported to a sorting yard and is not accessible to the public.
  • Medication and fragile items should be carried in hand luggage. Please be aware that once luggage is removed from the ferry you will not be able to access it until it has been sorted and delivered to your accommodation.

Delivery of Luggage

To ensure the smooth delivery of your luggage it is essential that it be correctly labelled with the ferry operator supplied tags. We are only able to deliver luggage up to a maximum weight of 22kg per piece.

  • We aim to deliver your correctly labeled luggage within two hours of your arrival on Rottnest.
  • A two hour delay may be experienced if unlabelled luggage is placed into crates as it will need to be sorted and returned to the Visitor Centre.
  • Items such as surfboards, surf-skis, fishing rods, guitars, bicycles, cray-pots and golf bags will not be delivered and must be transported to accommodation by their owners. These items must to be picked up by passengers at the jetty after disembarkation.
  • Dive cylinders and gas cylinders will not be delivered due to dangerous goods handling requirements.
  • Alcohol will not be delivered to Kingstown hostel, dormitories or the camping ground.

  • Luggage Frequently Asked Questions

Luggage Delivery Enquiries

For any enquiries related to luggage delivery please contact:

Central Reservations

reservations@rottnestisland.com
Phone (08) 9432 9111
WA Country and Interstate Callers 1800 111 111 
International Callers + 61 8 9432 9111

If you wish to query your luggage allowance or to request more labels, please contact your preferred ferry operator.

Shopping

Rottnest Island has a number of shops to cater to your needs while staying on the Island.

If you would like to order your food and groceries online prior to arriving, the Rottnest General Store will deliver and unpack any items to be refrigerated free of charge.

Rottnest Island General Store Online

Pedal & Flipper

Pedal & Flipper is located behind the Hotel Rottnest, which is a five-minute stroll from the main arrival jetty.

We recommend booking your hire bike online in advance of arriving on the Island. Please take a copy of your booking confirmation with you to collect your bike.

Rottnest Island Pedal and Flipper hire
Phone (08) 9292 5105
Open: 8.30am - 4pm with extended hours during summer. 

Mooring Rental

If you have booked a rental mooring online, you no longer need to collect a sticker from the Visitor centre but can simply keep a copy of your confirmation on board. If you alter your stay and need to make an additional payment, please do this at the Visitor Centre upon your arrival.

To hire a mooring either book online Mooring and Jetty Hire Online or contact:

Central Reservations
Monday - Friday 8.30am - 5pm WST
Phone (08) 9432 9111
 

Rottnest Island Visitor Centre
Seven days a week
8.30am - 4pm WST

We trust that you will enjoy your time on Rottnest Island; if you need further assistance the Visitor Centre is a valuable resource for activities, tours and friendly advice.