Booking Cancellations and Modifications

Please be aware that Cancellations and modifications either in part or in full, will incur a cancellation fee dependant on the amount of notice you give us and the product and services that you have purchased.
All cancellations and administrative charges will be deducted from the total amount that you have paid for your booking, and the remainder will be refunded to the credit card used to make the original booking.

The following is an outline of booking cancellation provisions applicable to Rottnest Island Authority’s accommodation, rental mooring and bike bookings:

Accommodation

Please note that a written notice or email of cancellation must be provided for all bookings except for those cancelled on line or in person in which case appropriate identification will be required.

b) Within 14 days after the booking, any decrease in the number of nights, either in part or in full will incur an administration fee of $13.50 only, provided the cancellation occurs more than 14 nights prior to arrival.

c) Changes to the name of the key holder will incur an administration fee of $13.50 only. Written confirmation from the original key holder must be supplied. Changes to key holder details such as address or contact numbers will not incur any fee.

d) Where booking dates are changed more than 14 nights prior to arrival but the value of the booking remains unchanged, an administration fee of $13.50 only will be charged.

e) Where a booking modification results in an additional payment being made due to extending a booking, no fee amendment fee will be charged.

f) For cancellations made in part or in full more than 14 days after the booking:

• More than 14 nights prior to arrival: 50% of the cost of one night of the stay will be retained (based on average nightly charge).
• 3 – 14 nights prior to arrival: 100% of the cost of one night of the stay (based on average nightly charge).
• 2 nights or less prior to arrival: full amount will be retained.
• Ballot Bookings: Additional terms and conditions apply during ballot periods. Full details will be available at the time of application.

Rental Mooring

• Notice more than 48hrs $13.00
• Notice of less than 48hrs; 50% of the rent fee of the facility booked will be retained.
• Any change to a booking once payment has been made will incur administration fees of $13.00

Please Note: Cancellation fees can be waived on application due to weather conditions where a strong wind warning or greater has been issued by the Bureau of Meteorology for the waters surrounding Rottnest Island during the rental period.

Bike Hire

• More than 7 days prior to bike pick up : no charge
• 3-7 days  prior to pick up : $13.00
• 2 days or less prior to pick up: full payment will be retained

If you wish to proceed with the cancellation of your booking please email your Booking number, Full name, Contact Phone Number, Arrival and Departure dates to: cancellation@rottnestisland.com