Booking Cancellations and Modifications
Please be aware that Cancellations and modifications either in part or in full, will incur a cancellation fee dependant on the amount of notice you give us and the product and services that you have purchased.
All cancellations and administrative charges will be deducted from the total amount that you have paid for your booking, and the remainder will be refunded to the credit card used to make the original booking.
The following is an outline of booking cancellation provisions applicable to Rottnest Island Authority’s accommodation, rental mooring and bike bookings:
a) All cancellations must be made via a written notification or email, unless you are making a cancellation in person, in which case appropriate identification will be required.
b) Where the booking dates are changed between 3-14 days prior to arrival standard cancellation fees apply. Any change to a booking less than 48 hours prior to arrival will result in full cancellation fee. If booking dates are changed more than 14 nights prior to arrival and the value of the booking is reduced standard cancellation fees will apply.
c) During ballot periods, shortening of a booking or changes to the key holder's name are not permitted.
d) For cancellations made in part or in full more than 14 days after making a booking and:
More than 14 nights prior to arrival: 50% of the cost of one night of the stay will be retained (cost based on first night of stay);
3 – 14 nights prior to arrival: the cost of the first night of the stay will be retained;
Less than 48 hours prior to 2pm check-in time: full payment will be retained;
Leavers period bookings: no refund given.
Notice of cancellation in peak period times and group bookings is required in writing.
Ballot Bookings: Additional terms and conditions apply during ballot periods. Full details will be available at the time of application.
- Notice more than 48hrs $15.00
- Notice of less than 48hrs; 50% of the rent fee of the facility booked will be retained.
- Any change to a booking once payment has been made will incur administration fees of $15.00
Please Note: Cancellation fees can be waived on application due to weather conditions where a strong wind warning or greater has been issued by the Bureau of Meteorology for the waters surrounding Rottnest Island during the rental period.
- More than 7 days prior to bike pick up : no charge
- 3-7 days prior to pick up : $13.00
- 2 days or less prior to pick up: full payment will be retained
If you wish to proceed with the cancellation of your booking please email your Booking number, Full name, Contact Phone Number, Arrival and Departure dates to: email@example.com