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Rottnest Island

Rottnest Island Utility Reports

To view or download a copy of a Rottnest Island Utility report please see below:

Electricity

Electricity - Rottnest Island Electrical Distribution Manual 2015 PDF 2.37MB

Code of Conduct for the Supply of Electricity to Small Use Customers PDF 501 KB

Network Quality and Reliability of Supply RIA Datasheets 2013 – 2014 PDF 55 KB

Electricity Reporting Datasheets - Retail Indicators 2013/ 2014 PDF 60.9 KB

Electricity Reporting Datasheets - Distribution - Code of Conduct 2013/ 2014 PDF 55 KB

Standard Form Contract for the Supply of Electricity on Rottnest Island PDF 555 KB

Electrical customer service charter  PDF 115KB

Electricity (Industry) Metering Code Report 2013 - 2014 PDF 12.4 KB

Network Quality and Reliability of Supply Independent Audit Report 2013 - 2014 PDF 327 KB

Network Quality and Reliability of Supply RIA Report 2013 - 2014 PDF 420 KB

Registered metering installation providers

Programmed Facility Management (Licence number EC008300).

Water Services

Annual Water Report 2013 - 2014

 Water Services Code of Conduct (Customer Service Standards) 2013 PDF 202KB

Memorandum of Understanding

Memorandum of Understanding between Department of Health and Rottnest Island Authority for Drinking Water PDF 1.23KB

Utilities Customer Complaints Resolution

We value your input into our continued effort to improve the utility services provided to you and will do all that we can to resolve any complaints within 15 business days of you contacting us.

Utilities Customer Complaints Procedure 

Utilities Customer Complaints Form