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Rottnest Island

Rottnest Island Utility Reports

To view or download a copy of a Rottnest Island Utility report please see below:

Electricity

Network Quality and Reliability of Supply Independent Audit Report 2012 - 2013 PDF 282KB

Network Quality and Reliability of Supply RIA Report 2012 - 2013 PDF 163KB

Network Quality and Reliability of Supply Report and Audit 2011 - 2012 PDF 350KB

Network Quality and Reliability of Supply 2010 - 2011 PDF 88.7KB

Network Quality and Reliability of Supply 2009 - 2010 PDF 91.7KB 

Network Performance Audit Report 2010 - 2011 PDF  281KB

Network Performance Audit Report 2009 - 2010 PDF 388KB 

Code of Conduct – ERA – 2012 – 2013 PDF 573KB

Code of Conduct - ERA 2011 - 2012 PDF 75.5KB

Code of Conduct - ERA 2010 - 2011 PDF 34KB

Code of Conduct - ERA 2009 - 2010 PDF 26.5KB

Code of Conduct for the Supply of Electricity to Small Use Customers PDF 808KB

Standard Form Contract for the Supply of Electricity on Rottnest Island PDF 555KB

Electrical customer service charter  PDF 115KB

Registered metering installation providers

Programmed Facility Management (Licence number EC008300).

Water Services

Water Customer Service Charter 2010

Annual Water Report 2012 - 2013

Annual Water Report 2011 - 2012

Annual Water Report 2010 - 2011

Memorandum of Understanding

Memorandum of Understanding  PDF 

Utilities Customer Complaints Resolution

We value your input into our continued effort to improve the utility services provided to you and will do all that we can to resolve any complaints within 15 business days of you contacting us.

Utilities Customer Complaints Procedure 

Utilities Customer Complaints Form