Rottnest Island Authority Accommodation Terms and Conditions of Booking

1. Bookings

Bookings may be transferred to another person with RIA’s prior written consent which may be given (conditionally or unconditionally) or withheld at RIA’s discretion. The registered guest must be over 18 years of age and spend each night in the accommodation for the duration of the booking.

Original photo identification and a valid credit card must be presented to staff on check in. Information relating to bookings will not be released to a third party under any circumstances.

Bookings with a balance owing require final payment no less than 30 days prior to the date of arrival.

Unless advised otherwise, the customer approves RIA to charge the credit card provided for the booking for any balance owing by the applicable due date. Non-payment will result in the bookings being cancelled with applicable fees charged and any balance refunded.

2. Alterations and Cancellations

a) Written or email notice of alterations and cancellations must be provided for all bookings except for those cancelled in person in which case appropriate identification will be required.

b) Where booking dates are amended within 30 days of arrival, standard cancellation fees will apply. Any change to a booking less than 48 hours prior to arrival will result in full cancellation fee. If booking dates are changed more than 30 days prior to arrival and the value of the booking is reduced, standard cancellation fees will apply.

c) Minimum night stays may apply including restrictions on arrivals and departures on WA public holidays. Fixed arrival and departure dates may also be set over Summer and Easter school holidays.

d)Where the booking dates are cancelled in part or full, the following fees will apply dependant on notice provided;

  • More than 30 days prior to arrival: $55 fixed charge or 50% of the cost of the first night of the stay (whichever is the lowest) will be retained.
  • 3 - 30 days prior to arrival: 100% of the cost of the first night of the stay will be retained.
  • Less than 48 hours prior to 2pm check-in time: Full payment will be retained.
e) If government border restrictions do not allow for a guest to physically travel to the island, applicable bookings may be transferred to an alternative date (subject to availability) without the application of transfer or cancellation fees. If applicable guests do not wish, or are unable, to transfer their booking to another available date, a 100% refund will be made of the deposit paid. Please note that this does not apply if guests are unable to meet the government’s vaccination requirements, change their mind or choose not to visit the island, where normal cancellation charges will apply.

3. Relocation

Under exceptional circumstances the RIA reserves the right to relocate a booking to a suitable alternative of similar type.

4. Credit Card Surety

It is a condition of tenancy that the occupant provides a valid credit card preauthorisation to the RIA and agrees to allow any cost for which they are liable under the tenancy to be levied against this credit card. Security deposits are required during certain periods.

5. Accessing Accommodation Prior to Check In

Accessing the accommodation unit and external area is not permitted until the check-in process has been completed. Please note check in time is from 2pm for all self-contained accommodation and check out is prior to 9am. For the Camping Ground, check in and out times are 10am.

6. Occupancy Limits

Camping Ground: Maximum two tents per site with a maximum total of 6 people per site.

Governors Circle, Caroline Thomson Cabins, Kingstown Dormitories and Hostel: Only 1 person per bed. Additional beds are not available.

Self-Contained Units, Villas and Cottages: Maximum of 1 person per fixed bed plus 50% (eg. in a 4 bed unit, the number of occupants must not exceed 6) for select self-contained accommodation only.

The RIA reserves the right to adjust occupancy limits during specified periods.

7. Quiet Times

All visitors are required to respect the rights of others to enjoy the Island at all times and to observe a “quiet” time of 11pm - 7am in all areas, except:

  • Kingstown and Governors Circle: “Quiet” time of 9pm - 9am applies.
  • Camping Ground: “Quiet” time of 9pm - 7am applies.

8. Breach of Terms and Conditions

Any breach of the terms and conditions by the registered guest or other occupants may result in immediate cancellation of the tenancy without refund. Additional terms and conditions are located on the reverse of the registration card which must be signed on check-in.

9. The 5/3 Booking Rule

When booking in advance and into a closed month at least 5 nights must be booked in the open month to be able to book a maximum of 3 nights in the closed month. Subsequent shortening of the stay by reducing the number of nights in the open month is not permitted. Please note this does not apply to all Open Days (see applicable Booking Guide).

10. Perth & Peel Stay at Home / Lockdown Directions

In the event of the WA State Government issuing emergency directions for people in the Perth and Peel region to Stay at Home and Lockdown, the Rottnest Island Authority may close its accommodation to guests. In these circumstances guests will be required to return to the mainland as soon as possible. They will receive a 100% refund for any unused period of their stay.

11. Vaccination or Testing Requirements

All registered guests and occupants of RIA accommodation must comply with all Government (Federal and State) COVID-19 vaccination or testing requirements for entry into Western Australia or to access Rottnest Island’s premises, events or services.

Where a guest does not meet a vaccination or testing requirement for entry to the island, event or venues, the guest will not be granted entry and will forfeit any and all monies paid.

Where a guest cancels their booking due to travel restrictions other than vaccination or testing requirements, where a minimum of 7 days notice is provided, they will be offered a refund or ability to amend the booking to alternative dates (subject to availability) with cancellation fees waived.

Download the RIA Accomodation Terms and Conditions of Booking (PDF 44.3KB)