Front Office Agent
Pool Recruitment – Permanent (x1) and Fixed Term positions
(Including 12 months and 24 months contracts)
Rottnest Island (commuting), Level 1, $36,879 - $45,653 p/a

Rottnest Island is Western Australia's (WA) premier island getaway, located just off the coast of Perth. As a ‘Class A’ reserve, managed by the Rottnest Island Authority, the island boasts unique animal and plant life, as well as some of the most spectacular beaches in Australia.

Working from the Visitor Centre on Rottnest Island, the key responsibilities of Front Office Agents include:

• Checking guests into Rottnest Island accommodation and handling matters relating to accommodation that may arise during the course of a guest stay
• Taking bookings for accommodation, bus and train tours and other Island based activities.
• Providing general information to visitors to Rottnest in an efficient, informative and friendly manner.

If you have the following skills and experience we would like to hear from you!

1. Front Office experience within the Hospitality/Tourism Industry.
2. Good communication skills, including the ability to collect and impart information effectively in person and via telephone contacts.
3. Demonstrated experience of delivering superior customer service within a busy environment and the ability to interact with customers and fellow employees in a consistently friendly, courteous and professional manner.
4. Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
5. Demonstrated ability to handle cash and balance takings.

POOL RECRUITMENT:

Successful candidates will be placed in a pool for positions that become available. The pool will operate for a period of twelve (12) months from the date of the initial selection into the pool. Please note that acceptance into the pool does not guarantee a placement.

Permanent and Fixed term opportunities that may become available over the next twelve months will be filled from applicants deemed suitable from this pool process.

JOB APPLICATION PACKAGES:

Further information about this position and the Job Application Package can be found in the attachments below.

SUBMITTING YOUR APPLICATION:

To apply for this position, please submit a current resume with details of 2 referees, an application form and a covering letter outlining your skills and experience as it relates to the role (in no more than two pages). For emailed applications; please send attached documents in word readable format, .doc or .pdf.

Applications are to be addressed to the Information Services Coordinator and delivered by email to jobapplications@rottnestisland.com or by post to Rottnest Island Authority, PO Box 693, Fremantle, WA, 6959.  Applications close at 5.00 pm on 23 March 2010.

FURTHER JOB RELATED INFORMATION:

For further job related information, please contact Justin Franklin, Visitor Centre Manager on (08) 9432 9300 (not to be contacted for job application packages). For general HR enquiries or job application packages, please call 9432 9305.

Please note the Rottnest Island Authority is participating in the Office of the Public Sector Standards Commissioner (OPSSC) four day breach claim period trial for vacancies advertised under the Recruitment, Selection and Appointment Standard.

The Authority is committed to providing equal opportunity in employment and encourages Indigenous Australians, young people, people with disabilities and people from culturally diverse backgrounds to apply for positions.

ATTACHMENTS:

Application for Employment (DOC 39kb)
Summary of Conditions (PDF 32kb)   
Application Guidelines (PDF 32kb) 
Front Office Agent (PDF 32kb)