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Rottnest Island

Customer Service Supervisor

 Permanent – Full Time
PSGOGA Level 3 $62,894 to $68,287 per annum plus super

 PLEASE NOTE: We will be handling this recruitment internally and will not be responding to recruitment companies.

About the role:

The Customer Service Supervisor is based in Pedal & Flipper, the Rottnest Island Visitor Centre or Fremantle Reservations. This role leads and manages customer service interactions with overnight visitors, day visitors and stakeholders experiencing Rottnest Island.  The position is one of a team of six Customer Service Supervisors who individually and collaboratively make a major contribution to the strategy that supports the Rottnest Island experience. The position leads and mentors a team of innovative, responsive and customer focused people in providing services in all RIA visitor interactions.

About the Rottnest Island Authority:

Rottnest, Western Australia’s very own Island getaway featuring picturesque scenery and some of the world's finest beaches and bays, is located just 19 kilometres off the coast of Fremantle.

The Island is an ‘A Class Reserve” and the Rottnest Island Authority’s role is to:

  • Provide and operate recreational and holiday facilities on the island;
  • Protect the Island’s flora and fauna; and
  • Maintain and protect the Island’s natural environment and man-made resources.

Work Benefits and Other Conditions:

Our employees have access to a range of benefits including:

  •  Flexible working hours
  • Convenient location to the Fremantle train station
  • Generous leave entitlements including 4 weeks annual leave, 3  weeks paid personal leave, including family carer's leave and 13 weeks long service leave
  • Salary/remuneration packaging (e.g. novated lease for vehicle, laptop computer or superannuation
  • Employee Benefits Program
  • A range of health and wellbeing initiatives including employee assistance program and reimbursement of optical expenses
  • A variety of professional development and training opportunities.

Eligibility for employment at Rottnest Island Authority is subject to obtaining a satisfactory National Police Clearance.

As per the Public Sector Standards, Rottnest Island Authority has a four day breach claim period for vacancies advertised under the Employment Standard.  More information regarding the breach claim period is available at:

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the Rottnest Island Authority.

Further Job Information

The Job Description Form (JDF) provides details about the duties and responsibilities of this position.

If you would like more information about this position please contact Jody McDonald, Sales Manager Pedal & Flipper and Tours & Transport on 0417 831 655.

How To Apply

Please read the above Application Information document for detailed information regarding applying for this position.

Our aim is to make it easy for you to apply for a position with the Rottnest Island Authority.

Applicants are required to apply online through JobsWA and are advised to write a statement addressing the selection criteria and provide a detailed resume which summarises your experience and how you are able to meet the position requirements. If you have difficulty applying online or are experiencing technical difficulties, please contact the Human Resources Officer on 9432 9305.

To submit your application, please click here.

Applications close: 11th August 2014 at 5:00pm (WST)

Late applications will not be accepted.